Introduction

Mayne Automotive (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to information we collect through our workshop and services, our website at www.mayneautomotive.co.nz, phone and email enquiries, and any related dealings you have with us.

We handle personal information in accordance with the Privacy Act 2020 and the Information Privacy Principles. By using our services or website, you agree to the practices described here.

Information we collect

The personal information we collect depends on how you interact with us. It may include:

Contact & identity details

• Your name, phone number, email address, and postal or physical address
• Business or company name, where relevant

Vehicle & service information

• Vehicle registration, make, model, year, VIN, and odometer reading
• Service and repair history, quotes, invoices, and inspection notes
• Warranty, insurance, and finance details you provide for a job

Payment information

• Billing details and records of payments made to us
• Card payments are processed by our payment provider; we do not store full card numbers

Website & enquiry information

• Messages you send through our contact or booking forms
• Technical data such as IP address, browser type, and pages visited (see Cookies & website data below)

How we collect it

We collect personal information in a number of ways, including when you:

• Book a service, request a quote, or bring a vehicle to us
• Contact us by phone, email, our website, or in person
• Make a payment or enter into an agreement with us
• Interact with our website

Where practical, we collect information directly from you. Occasionally we may receive information from third parties such as insurers, finance companies, referrers, or the previous owner of a vehicle. Where information is collected on our behalf, we take reasonable steps to ensure you are made aware of this policy.

How we use your information

We use personal information for the purposes it was collected and related purposes you would reasonably expect, including to:

• Provide quotes, carry out servicing and repairs, and supply parts
• Manage bookings, invoicing, and payments
• Contact you about your vehicle, a job in progress, or service reminders
• Respond to your enquiries and provide customer support
• Keep accurate service records and meet warranty obligations
• Comply with our legal, tax, and regulatory obligations
• Improve our services and the operation of our website

We will only use your information for direct marketing where permitted and where you have not opted out (see the Marketing section below).

Sharing & disclosure

We do not sell your personal information. We may share it only where necessary, including with:

• Parts suppliers and specialist sub-contractors involved in your job
• Payment processors, banks, and our accounting or software providers
• Insurers, warranty providers, or finance companies, where relevant to your vehicle or job
• Professional advisers such as lawyers, auditors, and IT support
• Government agencies or others where required or authorised by law

Where we use third-party service providers, we take reasonable steps to ensure they protect your information and use it only for the purposes we engage them for. Some providers may store data outside New Zealand; where this occurs, we take reasonable steps to ensure comparable protections apply.

Cookies & website data

Our website may use cookies and similar technologies to help it function, remember your preferences, and understand how visitors use the site. This includes Google Analytics 4 (GA4), which helps us understand how visitors use our site so we can improve it. GA4 collects information such as your device type, approximate location, and the pages you view; you can read about Google’s practices in the Google Privacy Policy.

We also use the Meta Pixel, which supports our advertising on Facebook and Instagram by measuring how our ads perform and helping us show relevant ads to people who have visited our site. You can read more in the Meta Privacy Policy and manage your preferences in your Facebook and Instagram settings.

You can set your browser to refuse some or all cookies, though parts of the website may not work properly as a result. Where required, we will ask for your consent before setting non-essential cookies.

Storage & security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. These steps include secure record-keeping, restricted access, and appropriate protections for our systems.

No method of storage or transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security. If we become aware of a privacy breach that is likely to cause serious harm, we will respond in line with our obligations under the Privacy Act 2020.

Data retention

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it to meet legal, tax, warranty, or accounting obligations. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

Your rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of information that is inaccurate, out of date, or incomplete

To make a request, please contact us using the details below. We may need to verify your identity before responding, and in some cases we may be able to withhold information as permitted by law. There is generally no charge to access your information, though a reasonable charge may apply in limited circumstances.

Marketing

From time to time we may contact you with service reminders, offers, or updates we think may interest you. We send email marketing using MailerLite, a third-party email platform that stores and processes subscriber information on our behalf. You can opt out at any time by using the unsubscribe link in any marketing email or by contacting us directly.

We also advertise on Facebook and Instagram. As part of this we may use tools such as the Meta Pixel and custom or lookalike audiences to reach people who may be interested in our services. You can control the ads you see through your Facebook and Instagram settings. We will always give you a simple way to opt out of our direct marketing.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website, with the “Last updated” date shown at the top. We encourage you to review it periodically.

Contact us

If you have any questions about this policy, wish to access or correct your information, or want to make a privacy complaint, please contact us:

Mayne Automotive
Attn: Doreen Gibbs
Address: 39 Princes St, Onehunga, Auckland 1061
Phone: 09 6222 449
Email: sales@mayneautomotive.co.nz

We take privacy concerns seriously and will do our best to resolve them. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.